Shipping policy

What locations do you ship to?

We currently ship to the USA and Puerto Rico, and we are offering free shipping to US & PR on orders over $50 USD! We package & ship orders ourselves but transit time will vary from location to location. 

How long does an order take to arrive once shipped?

All orders are processed & shipped from 2-7 business days depending on the fastest shipping method available to your location. Once the the order is sent out, only your carrier will be able to give you an estimation. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive please reach out to pinkstuffbyadriana@gmail.com for more info. 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

If your order happens to get held at customs, lost in transit, or returned to us for any reason, we're happy to help! The postal service is out of our control once your package leaves our hands. However, you can reach out to us with the issue and order number so we can assist you to the best of our ability. Please see our Refund and Return Policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD and taxes will be calculated at checkout. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over. Please remember, we are a small business and can't be 100% in control of the shipping once the package leaves our hands. But we're more than happy to help however we can!